Help Center • apex traders

Lane 01

Account & checkout

Sign-up, OTP verification, and cart sync before you order vegetables.

01.01 How do I create an account?

Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.

01.02 Why must my email be verified?

Verified email ensures order confirmations, tracking updates, and produce desk replies reach you. Resend the OTP anytime from Account if it expired.

01.03 Where is my order history?

Sign in and open My orders to view past vegetable purchases, totals, and dispatch updates synced to your account.

Lane 02

Orders & tracking

Track dispatch, raise tickets, and manage cancellations.

02.01 How do I track a vegetable order?

Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.

02.02 Can I cancel or request a refund?

Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our produce desk responds during working hours.

02.03 When will I receive confirmation?

An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for cold-chain packing once confirmed.

Lane 03

Freshness & care

Cold-chain packing, storage, and quality claims for farm-fresh vegetables.

03.01 How are vegetables packed for shipping?

Vegetables ship in cold-chain crates with sealed labels to protect freshness in transit. Delicate lots receive extra cushioning where needed.

03.02 What if my order arrives damaged or wrong?

Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.

03.03 How should I store vegetables after delivery?

Refrigerate leafy greens and most produce promptly. Keep crates cool and dry, and use items within the freshness window indicated on the listing.

Lane 04

Payment & shipping

UPI, COD, prepaid shipping, and delivery coverage across India.

04.01 Which payment methods are accepted?

We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.

04.02 Do prepaid orders get free shipping?

Yes — UPI prepaid vegetable orders include free standard shipping on orders over ₹200. You are redirected to the payment gateway after placing the order.

04.03 Do you deliver across India?

Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.