Produce Quality & Returns

Effective date: 23 July 2026

1. When returns are accepted

We review return or replacement requests when the wrong vegetable variety is delivered, produce arrives crushed or damaged in transit, or the order significantly differs from the listing description. Please raise a request within 24 hours of delivery with clear photographs of the vegetables and packaging.

2. Items not eligible for return

• Opened crates where produce condition cannot be verified
• Natural colour or size variation within the same variety
• Orders where delivery was attempted but the recipient was unavailable
• Custom lots confirmed as delivered in acceptable condition

3. Refund timeline

Approved prepaid refunds are processed to the original payment method within 5–7 business days. COD refunds are issued via bank transfer within 7–10 business days after approval.

4. Replacement preference

Where stock permits, we may offer a replacement shipment instead of a refund. Replacements are subject to courier coverage and stock availability.